Customer Services SCQM (F/H), Toulouse

Spécialiste européen de la cyber sécurité, Airbus Defence and Space a pour mission de protéger les entreprises, les infrastructures nationales critiques, ainsi que les organisations gouvernementales et de défense contre les cybermenaces. Ses produits et services de sécurité fiables et ultra-performants sont capables de détecter, d’analyser et de neutraliser les cyberattaques les plus sophistiquées.

Tasks

The main activities of the aftermarket SCQM are:

• Manage supplier quality Approval/Authorization ensuring suppliers are compliant with certifications required (Part 145, Part 21).
• Monitor supply chain & quality being responsible for On Time and On Quality performance.
• Assess the Supplier capacity, capability & performance Initiate and manage supplier recovery or development plan linked to performance & compliance, in coordination with the Supplie
• Development Manager Identify & Manage the supplier's industrial risks (ToW, M&A, organization changes, etc...
• Communicate supplier’s performance and recovery/development plan with our stakeholders and customers (participate to customer’s event)
• Act as supplier escalation point in S for all supply chain & quality aspects and maintain close communication and coordination with the operational teams (FHS, Upgrade, Satair)

Profie

• With a 5-year degree in engineering and/or Business school, you have at least 5 years of experience in engineering, purchasing, supply chain or logistics or strong Repair Shop experience :
  
• Significant experience in supply chain or procurement operation (Gemba, 8D/9S...)
• Good personal organization, rigor
• Clear communication
• Collaborative mind-set & stakeholder management skill
• Fluent English
• Good knowledge of FHS, Satair and Upgrade business would be a plus
• Good knowledge of customer support (Airline’s operation) would be a plus
• Good knowledge of regulation EASA Part 145 and Part 21 would be a plus