Manager, Customer Success - EMEA (m/f/d), Paris

Premier groupe européen de haute technologie, Siemens conjugue depuis toujours performance technique, innovation, qualité et fiabilité.
Nos activités centrées sur les secteurs des infrastructures et des villes, l'industrie, l'énergie et la santé, ciblent des marchés de croissance sur lesquels le Groupe nourrit l'ambition d'être leader.

Tasks

• Lead and coach a team of Customer Success Managers across EMEA, fostering a culture of collaboration and excellence while building trusted relationships with senior stakeholders.
• Drive customer satisfaction and measurable business outcomes by guiding the team to deliver exceptional experiences throughout the customer lifecycle. -. Accelerate adoption and time-to-value by ensuring effective onboarding, monitoring product usage, and promoting best practices across the portfolio.
• Partner with Sales to secure renewals and identify upsell and cross-sell opportunities, supporting long-term customer growth and success.
• Promote scalable processes and operational excellence, ensuring delivery against key performance metrics such as GRR, NRR, NPS, CSAT, and adoption.
• Act as a cross-functional leader by championing Customer Success within Siemens, creating feedback loops to influence product and service improvements, and managing complex escalations.

Profile

• Proven experience leading high-performing Customer Success teams in a B2B SaaS or enterprise software environment, with a track record of driving adoption, retention, and growth.
• Strong leadership skills with the ability to coach individuals, elevate team performance, and navigate complex organizational structures.
• Executive presence and exceptional communication skills to influence senior stakeholders internally and externally.
• Strategic thinker with a hands-on approach to problem-solving and decision-making, combined with strong presentation and interpersonal skills.
• Experience working with large, international enterprise customers; familiarity with industrial software (e.g., CAD, PLM, CAE, Simulation, Low Code) is an advantage.
• Fluent in English; additional European languages are a plus.
• Bachelor’s or Master’s degree in a relevant field and willingness to travel across the EMEA region as required.