IT Project Manager & Business Analyst (m/w/d), Frankfurt am Main

Wenn du an DHL Group denkst, kommen dir wahrscheinlich als Erstes unsere unverwechselbaren Unternehmensfarben Gelb und Rot in den Sinn. Aber unsere Identität als Unternehmen – und als Arbeitgeber – greift wesentlich tiefer.

Es sind unsere Kultur, unsere Werte, die Art und Weise, wie wir auf die individuellen Talente jeder und jedes Einzelnen eingehen, die uns von anderen Arbeitgebern abheben. Genauso wie die Wertschätzung, die alle unsere Beschäftigten in Form von Anerkennung und Bezahlung für ihren ganz persönlichen Beitrag erfahren.

Tasks

• End-to-end ownership of customer implementation projects, with a strong focus on the Freight Chain Manager (FCM) product suite: FCM-CT, FCM-CXD, and FCM-ADM.
• Overall project management and coordination of all stakeholders, including external partners, global product teams, operational units, and customers.
• Analysis, modeling, and documentation of business processes, particularly in air and ocean freight, and their translation into optimal FCM and CW1 system solutions.
• Independent system configuration, including the setup and configuration of FCM prototypes (FCM Partner Administration).
• Design of logical EDI mappings and coordination of the technical implementation with internal teams and external service providers.
• Planning, execution, and documentation of test phases, as well as the structured handover of solutions into productive operation (including support onboarding).
• Analysis and resolution of complex issues in live operations, along with the identification of continuous improvement opportunities.
• Presentation and live demonstration of FCM solutions to internal and external customers, as well as delivery of user trainings.
• Facilitation of workshops and fit-gap analyses to define and implement customer-specific enhancements and adaptations.
• Support in 2nd level support activities and assumption of functional escalation coordination.
• Active support of Sales, especially in tender and bid processes, by providing consulting expertise, requirements analysis, effort estimation, feasibility assessments, and system presentations.

Profile

• University degree in Logistics, (Business) Informatics, or a comparable qualification with relevant professional experience.
• Strong background in logistics, particularly in air and/or ocean freight export and import processes.
• Proven experience working with CW1 and FCM, or comparable complex logistics IT systems, especially in order management and freight execution.
• Solid understanding of interfaces and system integrations, with a focus on EDI (e.g. data flows, mappings, protocols).
• Experience in the configuration of web-based applications or platforms.
• Excellent process understanding combined with a quick grasp of complex scenarios.
• Strong analytical and conceptual skills with a pronounced solution-oriented mindset.
• Strong interest and initial hands-on experience in the use of AI-supported tools (e.g. for analysis, documentation, or process optimization), with the ability to actively contribute and drive their practical value within the working environment.
• Good communication and presentation skills, coupled with a professional and confident demeanor.
• High level of resilience, flexibility, reliability, and a strong sense of enthusiasm and commitment.
• Confident use of MS Office, in particular Excel, Word, PowerPoint, and Visio.
• Fluent English skills, both written and spoken (minimum C1 level), German language skills are an advantage