IT Project Manager & Business Analyst (m/w/d), Frankfurt am Main

Internationale Expresslieferungen; weltweiter Versand per Luft- oder Seefracht, als Land- oder Schienentransport; Warehousing-Lösungen von der Verpackung bis zu Reparaturen und Lagerservices; weltweite Lieferung und weitere maßgeschneiderte Logistikdienstleistungen – alles, was wir bei DHL tun, trägt dazu bei, Menschen zu verbinden und ihre Lebensqualität zu verbessern.

Tasks

• End-to-end ownership of customer implementation projects, with a strong focus on the Freight Chain Manager (FCM) product suite: FCM-CT, FCM-CXD, and FCM-ADM.
• Overall project management and coordination of all stakeholders, including external partners, global product teams, operational units, and customers.
• Analysis, modeling, and documentation of business processes, particularly in air and ocean freight, and their translation into optimal FCM and CW1 system solutions.
• Independent system configuration, including the setup and configuration of FCM prototypes (FCM Partner Administration).
• Design of logical EDI mappings and coordination of the technical implementation with internal teams and external service providers.
• Planning, execution, and documentation of test phases, as well as the structured handover of solutions into productive operation (including support onboarding).
• Analysis and resolution of complex issues in live operations, along with the identification of continuous improvement opportunities.
• Presentation and live demonstration of FCM solutions to internal and external customers, as well as delivery of user trainings.
• Facilitation of workshops and fit-gap analyses to define and implement customer-specific enhancements and adaptations.
• Support in 2nd level support activities and assumption of functional escalation coordination.
• Active support of Sales, especially in tender and bid processes, by providing consulting expertise, requirements analysis, effort estimation, feasibility assessments, and system presentations.

Profile

• University degree in Logistics, (Business) Informatics, or a comparable qualification with relevant professional experience.
• Strong background in logistics, particularly in air and/or ocean freight export and import processes.
• Proven experience working with CW1 and FCM, or comparable complex logistics IT systems, especially in order management and freight execution.
• Solid understanding of interfaces and system integrations, with a focus on EDI (e.g. data flows, mappings, protocols).
• Experience in the configuration of web-based applications or platforms.
• Excellent process understanding combined with a quick grasp of complex scenarios.
• Strong analytical and conceptual skills with a pronounced solution-oriented mindset.
• Strong interest and initial hands-on experience in the use of AI-supported tools (e.g. for analysis, documentation, or process optimization), with the ability to actively contribute and drive their practical value within the working environment.
• Good communication and presentation skills, coupled with a professional and confident demeanor.
• High level of resilience, flexibility, reliability, and a strong sense of enthusiasm and commitment.
• Confident use of MS Office, in particular Excel, Word, PowerPoint, and Visio.
• Fluent English skills, both written and spoken (minimum C1 level), German language skills are an advantage