IT Incident manager (m/f/d), Luxembourg

Commission de Surveillance du Secteur Financier (CSSF) acts exclusively in the public interest. Our aim is to protect financial consumers and to promote fairness, transparency and security within the financial sector, one of the main pillars of the Luxembourg economy.

The CSSF is also distinguished by its strong involvement at European and international level. Our staff actively participate in working groups set up by international institutions and work closely with other European authorities, with the shared aim of promoting financial stability at European and international level.

Tasks

• Ensure the handling, prioritisation, and resolution of major incidents
• Coordinate various stakeholders to restore service as quickly as possible
• Organise and lead status meetings during critical incidents
• Communicate clearly and regularly with stakeholders
• Document and follow up on each incident (post-mortem, root cause analysis, corrective action plan)
• Participate in the continuous improvement of incident management processes

Profile

• Master’s degree (Bac +4 minimum) in computer science or other field with a computer science option
• 3 to 5 years of experience in incident management or a similar position
• Fluency in spoken and written French and English is mandatory
• Understanding of technical environments (infrastructure, networks, systems, applications)
• Proficiency in incident management best practices (ITIL certification is an advantage)
• Experience with incident management and monitoring tools (ServiceNow, Jira, Splunk, etc)
• Experience in a highly critical environment is a plus
• Excellent communication skills (oral and written)
• Leadership and ability to manage crisis situations
• Analytical and synthesis skills
• Sense of priorities