IT Incident manager (m/f/d), Luxembourg

Tasks

• Ensure the handling, prioritisation, and resolution of major incidents
• Coordinate various stakeholders to restore service as quickly as possible
• Organise and lead status meetings during critical incidents
• Communicate clearly and regularly with stakeholders
• Document and follow up on each incident (post-mortem, root cause analysis, corrective action plan)
• Participate in the continuous improvement of incident management processes

Profile

• Master’s degree (Bac +4 minimum) in computer science or other field with a computer science option
• 3 to 5 years of experience in incident management or a similar position
• Fluency in spoken and written French and English is mandatory
• Understanding of technical environments (infrastructure, networks, systems, applications)
• Proficiency in incident management best practices (ITIL certification is an advantage)
• Experience with incident management and monitoring tools (ServiceNow, Jira, Splunk, etc)
• Experience in a highly critical environment is a plus
• Excellent communication skills (oral and written)
• Leadership and ability to manage crisis situations
• Analytical and synthesis skills
• Sense of priorities