CAI Solution Specialist (H/F), Saint-Ouen

Die Allianz Gruppe gehört zu den größten und renommiertesten Finanzdienstleistern der Welt und bietet ein internationales Netzwerk bekannter Marken mit erstklassigen Produkten. Vor allem streben wir nach Spitzenleistungen in unserem Alltag - das heißt, in den Beziehungen zu unseren Kunden, unseren Aktionären, unseren Mitarbeitern und zur Gesellschaft. Die Allianz Gruppe ist für über 76 Millionen Kunden in rund 70 Ländern tätig.

Als verlässlicher Partner verwaltet Allianz Global Investors Vermögen in allen wesentlichen Anlage-klassen und -regionen. Unsere Experten sind in 19 Märkten weltweit vertreten, mit umfassender Prä-senz in Europa, den USA und in Asien. Mit rund 650 Anlagespezialisten deckt unser Investment-Ma-nagement alle wichtigen Finanz- und Wachstumsmärkte der Welt ab. Erstklassiger Service vor Ort sorgt dafür, dass die globale Expertise beim Kunden ankommt.

Tasks

• Facilitate identification of new CAI solutions by consulting on local requirements, specifications, and limitations.
• Conduct initial analysis for potential solution improvements.
• Secure stakeholder buy-in through collection of necessary approvals.
• Prepare successful CAI solution roll-out with actions including privacy impact assessments, customer journey gap assessment, and solution requirements document updates.
• Execute localization and configuration of provided global CAI assets as per defined local CAI solution requirements.
• Set up NLU structure, ensuring optimized intent recognition of the CAI solution.
• Perform CAI solution staging and deployment following best practices and quality standards.
• Prepare and conduct functional testing and UAT and generate insightful results.
• Conduct regular performance testing and monitoring of CAI solutions, engaging in a continuous improvement and enhancement process.
• Adjust global set of KPIs for CAI analytics to local requirements, implement and test local KPIs and regularly review them for accuracy and reliability.
• Adhere to globally defined technical standards and best practices.
• Execute local access management and support infrastructure upgrades & testing.
• Ensure and regularly update the local Solution Design Document (SDD) for compliance and relevance.
• Execute project management tasks for CAI solution roll-outs, including defining project timeline, milestones, deliverables, and responsibilities.
• Collaborate with CAI Regional Lead in hosting approval meetings and conducting the Go-Live process.
• Open incidents with all priority levels as needed using provided templates and documentation, supporting resolution when required

Profile

• Basic understanding of CAI frameworks and technologies like STT, TTS, SSML and NLP.
• Demonstrated successful track record in working with a CAI software, such as Cognigy.
• Good understanding of business environment and business processes.
• High problem solution competencies, including analytical mindset and skills to analyze CAI solutions und underlying business processes to derive potential improvements .
• Knowledge in programing languages like JavaScript or Python beneficial.
• Experience in working in multicultural and diverse teams.
• Proven experience and knowledge of IT organizations and teams.
• Good coordination & communication skills.
• Experience in agile methodologies and usage of state-of-the-art project management tools