Technical Support Specialist (m/f/d) BLK Product Line, Stuttgart

Hexagon Geosystems Services

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Technical Support Specialist (m/f/d) BLK Product Line, Stuttgart

CDI
Ingénierie, Technique, Sciences, Santé
Offre archivée le 06/01/2022
 

Hexagon Geosystems Services

When building the tallest buildings, the longest bridges and the biggest airplanes, people put their trust in the market-leading measurement and surveying solutions from Leica Geosystems. Our employees develop, produce and distribute what our customers count on, day after day: innovation, precision, reliability and efficiency.

Your mission

  • International support level 2 for hardware and corresponding software of BLK product line
  • Close cooperation with regional support and sales teams as well as product management
  • Understanding customer requests and ensuring positive customer experience
  • Identifying and recreating reoccurring, systematic or complex problems
  • Developing and sharing workflow solutions and technical documentation
  • Documentation and monitoring of customer cases and knowledgebase (CRM)
  • Testing our products and giving feedback on technical test results to the product developer team
  • Technical training

Your profile

  • Degree in Geomatics, Optical or Mechanical Engineering or similar technical domain
  • Three years or more of technical support work experience
  • Experience with imaging or scanning systems and corresponding software
  • Knowledge of CRM systems, preferably Salesforce.com
  • Analytical and solution-oriented way of thinking
  • Excellent communication skills, strong customer orientation
  • Ability to work on your own and in a team
  • Native or fluent English. German, French or other languages beneficial

What you get from us

  • Multicultural and team-oriented environment with flat management structure
  • High standard of performance and accountability
  • Varied, autonomous tasks with a high degree of creative freedom and scope for innovation
  • Intensive and accompanied onboarding
  • Modern "Remote-workplace" including notebook, smartphone and CRM-system
  • Free beverages
  • Attractive compensation package consisting of fixed salary and bonus scheme
  • Subsidy for company pension scheme
  • Flexible working hours
  • 30 days vacations

Apply

Offre archivée le 06/01/2022

 
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