Technical Service Specialist (f/m), Molsheim

Merck - avec plus de 300 ans de progrès et plus de 38000 employés dans le monde, se positionne en leader sur le marché Pharmaceutique, Chimique, et des Sciences de la vie. Avec passion, engagement et innovation, nous poursuivons un objectif commun : améliorer la qualité de vie. C'est pourquoi nous avons besoin de vous!

Tasks

• Technical support is a key element of the offering that our company provides to its clients. As a life sciences specialist within our multicultural team, you will help solve scientific challenges and respond to highly technical questions about our products and applications in the life sciences field. You will assist our clients, sales teams, and field maintenance engineers with technical inquiries, protocol optimization, and claims regarding our range of microbiological products. To contribute to the growth of our business, you will qualify leads and cross-selling opportunities from incoming customer calls and/or promotional activities. You will deliver training in your area of expertise, participate in customer visits (online or in person), seminars, and trade shows to promote the BioMonitoring portfolio.
• You will also contribute to the entire sales and application process of our rapid, automated, and robotic solutions, guiding customers seamlessly from pre-sales to after-sales service. You will establish and maintain relationships with key players in the pharmaceutical industry, ensuring that our solutions exceed customer expectations. If you are passionate about technology and eager to contribute to the company's growth, this position is for you.

Profile

• Master's degree in microbiology/biology/engineering; advanced degrees or relevant certifications are a plus.
• You have a solid understanding of microbiology and automation/robotics technologies used in pharmaceutical quality control applications.
• You are enthusiastic about acquiring expertise in new technologies.
• Proficiency in German and a good level of English are mandatory. Proficiency in another European language would be a significant advantage.
• You are customer-oriented, with strong listening and communication skills, as well as a keen ability to identify customer needs.
• You are creative, solution-oriented, and skilled in product analysis and technical comparison to provide an optimal customer experience.
• You enjoy working with others within an international team and in a dynamic environment.