VIE - Customer Solutions Excellence (m/f/d), Frankfurt

Danone is a global leader in the food industry, operating in three fast-growing categories: dairy and plant-based products, water, and specialised nutrition. True to our mission of bringing health through food to as many people as possible, our ambition is to inspire healthier and more sustainable eating and consumption habits. We are committed to making a positive and measurable impact on nutrition, society and the environment.

Mission

• Taking over first projects for process optimization in the area of customer service within DACH to improve customer satisfaction, costs and quality
• Conducting feasibility studies and building business cases for order automation or EDI projects
• Supporting daily business of DACH Customer Solution team via analyses and process improvements
• Quantitative ad hoc analysis and evaluation of customer service processes and order data

Profile

• Completed studies in the area of Business Administration/Economics
• First professional experience through relevant internships in supply chain, ideally with reporting and data analysis
• Very good knowledge about MS Office applications (especially MS Excel), VBA and Power BI knowledge are a plus
• SAP knowledge preferable, very good numerical reasoning, as well as ability to think analytically and conceptually
• Fluent in English, German is a plus