Qualitätsmanager (m/w/d), Mönchengladbach

L'Oréal

Qualitätsmanager (m/w/d), Mönchengladbach

Lead the day-to-day operation of Quality processes (including Quality Assurance, and Quality Control) at MGB Luxe Warehouse. Define and promote a quality mindset across the entire site. Managing all quality functions, working with cross-departmental leadership to deliver high quality products on schedule. Establish and maintain a quality system to ensure the facilities, equipment, personnel, methods, processes, and procedures conform to both internal and regulatory standards.

Responsibilities

  • Promote quality culture and behavior throughout the organization.
  • Ensure high quality and data driven communication with internal and external stakeholders (operations, customer service, returns&refusals, sales, etc.).
  • Assure quality products and processes by establishing and enforcing quality standards.
  • Execute investigation on customer complaints and claims.
  • Drive internal and external Quality Audit Management.
  • Establishes finished goods and returns quality and reliability standards by understanding and complying with L’OREAL group and customer specifications/requirements/contracts and ensuring other members of the organization comply as well.
  • Lead quality documentation system.
  • Maintains product quality by enforcing quality assurance policies and procedures to international standards i.e., Good distribution practice (GDP) requirements.
  • Prepare product and process quality KPI's by collecting, analyzing, and summarizing information and trends.
  • Drive improvement in quality KPIs and review KPI performance with international teams.
  • Develop quality assurance and control staff by training and coaching employees.
  • Ensures quality by planning, monitoring, and appraising job results.
  • Quality leader for top customer communication. Expected to take ownership in high profile or critical customer complaints, globally, for products by MGB.
  • Use technical and management skills to drive problem solving with cross functional teams.
  • Identify and drive quality initiatives, drive year over year improvement in quality KPIs, identify and resolve systemic issues across MGB site.
  • Lead cross functional teams to achieve new levels of performance in our vision “MADE IN MGB”.

Your profile

Education:

  • University Degree in quality management or equivalent.

Minimum Requirements:

  • 3+ years of quality work experience.
  • Experience in the cosmetics / pharmaceutical / automotive industry.
  • Excellent relationship building, communication, and influencing skills.
  • Demonstrated strong critical thinking and problem-solving skills using specific methods.
  • Ability to write reports and business correspondence.
  • Proven track record to build and maintain complex Power BI reports.

Preferred Requirements:

  • Six-sigma experience ("greenbelt" or higher), Quality certification (i.e. GDP).
  • Demonstrated work experience in the quality function within cosmetics.
  • Good working knowledge of Manhattan Active Warehouse Management.

Our offer

  • Permanent employment in a crisis-resistant, growing market with a comprehensive range of social benefits.
  • A competitive and attractive salary and benefits package
  • Individual personal and professional development, a steep learning curve, strong team spirit and an open, cooperative culture
  • Diverse, national and international perspectives

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