L4 - Head of ServiceCenter (m/f), Hoerdt

Mercedes-Benz Molsheim est une entreprise du groupe Daimler, spécialisée dans la transformation de véhicules industriels. 600 collaborateurs travaillent sur le site de Molsheim.

Tasks

• Reports to Service Director, the main issues and objectives of the position are :
• Manage ServiceCenter P&L
• Manage internal and external Customer’s satisfaction
• Manage ServiceCenter Strategy

Your tasks include:

• Boost and expand ServiceCenter's business, resolve disputes related to ServiceCenter's business
• Supervise after-sales service activities
• To be a local relay for the application of the company strategy and thus the strategy of the Service Upper management
• Manage and optimize the organization of workshop, spare parts, administrative and store teams
• Operational management of service contract
• Establish a close and privileged relationship with Daimler Buses France's Sales and After-Sales services
• To be responsible for the servicecenter's commercial policy (discount, assets, financial commitment, outstanding amount, etc.) in coordination with the Service Upper Management's policy
• To be responsible for monitoring customer billing or guarantee, financial situation (stock level, choice of supplies, ...)

Profile

• Educational: Technology secondary education degree or comparable secondary education degree

Experiences:

• At least 5 years of management experience in automotive after-sales, preferably in the bus sector;
• Excellent communication and leadership competence, preferably with larger teams of workers plus employees
• Strong analytical competence, project management competence and experience in business development
• Safe and confident behavior and communication in customer relations
• Open esprit, transformation and change, practical mindset and ability to build internal and external network
• Specific competencies
• French native language
• Professional English and/or German
• Extensive knowledge of the bus industry

Inside information:

• This is a full-time position.