IT Operations Manager (m/f), Toulous

Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.

Mission

• Techdata PSL Run mode responsible
• Incidents tracking, follow-up and escalation (follow-up meeting, escalation to management, crisis meeting)
• Ensure that incidents process is correctly applied in the PSL and process improvements (Awareness, Audits)
• IT OPS network management of a team of internal & external IT Operations Specialists (1 to 1, incidents meeting, Trainings)
• Regular meetings with L2 and L3 support teams.
• Provide KPIs and analysis.
• Report to management major risk or issues.
• Production manuals IT responsible (Follow-up of end-to-end production manuals with business)
• Follow-up all Techdata manuals production steps
• Follow-up all incidents linked to Techdata manuals production
• Relaunch jobs, do recovery steps in case of issues during week ends when « on duty » is needed.
• Regular meeting with Business to follow this scope of incidents and provide to them regular status.
• Meetings with ITOPS / Appli manager / Business to unlock the process in case of crisis
• Escalate to management when needed
• Prepare and anticipate issues based on return of experience of previous Techdata revisions
• Provide KPIs and analysis in order to push mandatory improvements
• Coordinate the resolution of incidents thanks to an important network of many profiles

Profile

• Academic background (or equivalent) in Information Technology
• Solide professional experience in the field
• Rigorous and autonomous
• Excellent communication skills with the ability to synthesize complex information
• Strong collaborative mind-set
• Leadership
• Advanced level in French and English.

Technical expertise :

• Good knowledge on Service now
• Knowledge on Ctrl M will be appreciated
• Knowledge on Version one and SAP is a plus

Functional expertise:

• Experience on application management
• Knowledge on Aircraft Technical Data/Documentation on Maintenance, Engineering will be well appreciated