Digital Site Coordinator (d/f/m), Wunstorf

Spécialiste européen de la cyber sécurité, Airbus Defence and Space a pour mission de protéger les entreprises, les infrastructures nationales critiques, ainsi que les organisations gouvernementales et de défense contre les cybermenaces. Ses produits et services de sécurité fiables et ultra-performants sont capables de détecter, d’analyser et de neutraliser les cyberattaques les plus sophistiquées.

Tasks

• Provide first-line technical support and troubleshooting for various digital platforms and tools used by employees (e.g., internal portals, collaboration tools, specific departmental applications).
• Coordinate with internal IT departments and external vendors to resolve complex technical issues, escalate problems as needed, and track resolution progress.
• Manage user access, permissions, and profiles for designated digital systems, ensuring compliance with company security policies.
• Assist in the implementation, testing, and deployment of new digital tools and platform updates, providing user training and documentation as required.
• Monitor the performance and stability of digital platforms, identifying potential issues and proposing proactive solutions.
• Gather user feedback and requirements to contribute to the continuous improvement of digital services and tools.
• Create and maintain comprehensive documentation, user guides, and FAQs for digital platforms and processes.
• Support the company's digital transformation initiatives by promoting the adoption and effective use of digital solutions.
• Participate in digital project meetings, representing the end-user perspective and ensuring effective communication.
• Ensure all digital activities comply with data protection regulations and internal IT policies.

Profile

• Bachelor's degree in Information Technology, Computer Science or a related field.
• Proven experience (2+ years) in a technical support, digital coordinator, or similar role, preferably within a large organization.
• Strong understanding of various digital platforms and collaboration tools.
• Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Experience in creating clear and concise technical documentation and user guides.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proactive attitude with a strong focus on user satisfaction and continuous improvement.
• Fluency in English and German (written and spoken) is required.
• Knowledge of ITIL frameworks or similar service management methodologies is a plus.