Customer Service Representative (m/f/d), Flevy

Logistics touches every aspect of our lives: the goods we consume, the electronic products we use, the healthcare we rely on, and so much more. That's why a career with us is about more than the job we do. It is about making extraordinary and everyday moments happen in people's lives all over the world.

Mission

• Act as the first point of contact for customers
• Identify and provide solutions to customer inquiries and complaints
• Escalate issues that cannot be resolved at their level to the Customer Service Coordinator
• Contact the relevant responsible partners, describe the customer's issue, and request a solution and/or decision
• Communicate with the network in line with the “Customer First” mindset and proactively share important updates and communications
• Support the onboarding and training of new team members
• Contribute to the definition, implementation, and continuous improvement of procedures aimed at enhancing service levels and customer satisfaction.

Profil

• Proven experience of at least 1 year in Customer Service.
• Ability to handle customer complaints and meet demanding processing deadlines.
• Good command of IT tools and order management environments (ERP, CRM, Outlook, Excel).
• Experience in logistics, transportation, or supply chain is considered a strong asset.
• Strong customer service mindset, responsiveness, and results-oriented approach.
• Excellent organizational skills, ability to manage priorities, and strong administrative accuracy.
• Team player with the ability to work autonomously in a fast-paced environment.
• Fluent Dutch is mandatory; any additional language is considered a plus.