Collections Professional - Retail Collections Spain (f/m/x), Berlin

Mercedes-Benz Molsheim est une entreprise du groupe Daimler, spécialisée dans la transformation de véhicules industriels. 600 collaborateurs travaillent sur le site de Molsheim.

Your tasks

• Responsible for retail areas negotiate with customer to collect monthly installments from customers facing a problem of high arrears by using available technology while adhering to regulatory requirements
• Use negotiation tools to determine a customers reason for delinquency
• Provide proactive thinking to utilize internal tool kit to assist customer in determining the proper resolution (payment, restructure, voluntary surrender)
• Provide restructuring agreements to qualified customers
• Provide support to collections third parties
• Manage of incoming and outcoming emails, letters, faxes and payments allocations

What we offer

• 30 days of vacation
• Mobile work
• Teamevents

Professional Qualifications

• Completed bank or commercial education, additional qualification desirable
• Experience in a call center environment
• Experience in debt collection
• Knowledge about the Spanish market
• Good knowledge in conflict resolution and customer retention
• Proficient language skills in Spanish and English

Soft skills:

• Communication skills
• Flexibility
• Good skills in negotiating
• Good self assertion
• Good teamwork skills as reliable
• Self reliant way of working