Client Service Manager (m/f/d) – Focus on covering Institutional Investors, Frankfurt

BNP Paribas

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BNP Paribas


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Client Service Manager (m/f/d) – Focus on covering Institutional Investors, Frankfurt

Offre archivée le 17/07/2023

BNP Paribas

DAB BNP Paribas ist die Bank für unabhängige Vermögensverwalter, Fondsvermittler, Anlageberater und institutionelle Kunden. In Deutschland führen bereits mehr als 60% aller bei der BaFin zugelassenen Finanzportfolioverwalter ihre Endkundendepots bei uns. Damit sind wir in diesem Segment der klare Marktführer! Für unsere Kunden sind wir heute ein stärkerer Partner denn je: Als Teil des großen Netzwerkes unserer Muttergesellschaft, der französischen BNP Paribas.


  • Building client knowledge and trustful relationships
  • Documenting, coordinating and overseeing resolution of major issues in the delivery chain affecting the quality of the service (from a client perspective, not from an operational perspective)
  • Managing the formal complaint process
  • Managing general communication to clients (Institutional Investors, KVG’s, Asset Manager)
  • Monitoring and documenting the performance of the service delivery and client satisfaction through regular calls and service review meetings
  • Coordinating due diligence visits and –questionnaires
  • Coordinating the negotiation of contracts (including SLAs) between the clients and the operative teams
  • Possibility of having a Global Service Manager role for a German client with a multi-location set up


  • Degree in economics or a similar discipline and/ or industrial vocational training
  • In-depth knowledge of the investment market and of relevant legal regulations
  • Strong and extensive experience in a client services role in an investment/ depository institution
  • Ability to make clear and timely decisions
  • Change-agent behavior
  • Skill to go beyond existing frameworks
  • Proficiency in MS-Office
  • Strong communication skills in both German and English

What we offer

  • Modern working environment for flexible working
  • Building (inter)national networks and career prospects within the BNP Paribas Group
  • Many benefits for employees, e.g. family service, Jobbike, Jobticket, Sodexo meal vouchers, Occupational pensions & Central location with good public transport connection (benefits may vary by location)


Offre archivée le 17/07/2023

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