PIM Manager (m/f), Saint-Ouen

Die Allianz Gruppe gehört zu den größten und renommiertesten Finanzdienstleistern der Welt und bietet ein internationales Netzwerk bekannter Marken mit erstklassigen Produkten. Vor allem streben wir nach Spitzenleistungen in unserem Alltag - das heißt, in den Beziehungen zu unseren Kunden, unseren Aktionären, unseren Mitarbeitern und zur Gesellschaft. Die Allianz Gruppe ist für über 76 Millionen Kunden in rund 70 Ländern tätig.

Als verlässlicher Partner verwaltet Allianz Global Investors Vermögen in allen wesentlichen Anlage-klassen und -regionen. Unsere Experten sind in 19 Märkten weltweit vertreten, mit umfassender Prä-senz in Europa, den USA und in Asien. Mit rund 650 Anlagespezialisten deckt unser Investment-Ma-nagement alle wichtigen Finanz- und Wachstumsmärkte der Welt ab. Erstklassiger Service vor Ort sorgt dafür, dass die globale Expertise beim Kunden ankommt.

Tasks

Team Leadership and Strategic Alignment

• Lead, mentor, and develop a diverse team in your Business Unit, fostering a collaborative environment that supports the company’s strategic goals.
• Ensure alignment with global strategies and initiatives, communicating effectively with regional and global teams to adapt and implement group priorities.
• Responsible for driving team performance, ensuring smooth daily operations, timely validation of provider invoice for all Assistance LoB as per agreed SLAs and KPIs
• Prepare the KPI reports for the Management

Digitalization, Automation, and Change Management Initiatives

• Identify and champion digital and automation opportunities within the department, supporting the group’s digitalization strategy.
• Collaborate with IT, regional leaders, and global process improvement teams to integrate digital tools that enhance data validation, automate workflows, and streamline invoice processing.
• Lead change management efforts to secure team buy-in for new tools and processes, ensuring smooth adoption and ongoing refinement.

Service and Cost Verification

• Oversee the accurate collection and validation of provider service delivery result, confirming the documented services align with what was requested and delivered, to prevent billing for unapproved or additional services.
• Implement and improve verification processes/checks/functional rules to achieve consistency in service delivery result and invoice accuracy.
• Close the loop by providing feedbacks to different function like platform, network and finance to achieve desired consistency and accuracy level

Invoice Discrepancy Management and Resolution

• Guide the team in cross-referencing invoices with documented services, identifying and investigating discrepancies, and leveraging digital solutions to flag inconsistencies.
• Work closely with providers to resolve any major discrepancies promptly
• Guide the team for approving the invoice for payment processing within time and without fine
• Management of IT ticket resolution – Prioritization, explanation and business impact reasoning with prioritization team and other IT stakeholders

Approval and Compliance Oversight

• Conduct periodic quality reviews of invoices for accuracy and contractual compliance, to ensure global standards are upheld.
• Collaborate with finance, compliance, and regional teams to ensure adherence to company policies, industry regulations, and local legal requirements.
• Coordinating Audit finding resolution for PIM and report status update to regional and/or global head

Reporting, Collaboration, and Continuous Improvement

• Develop and present regular reports on defined performance and productivity metrics for PIM function, sharing insights with regional and global teams.
• Collaborate closely with regional and global stakeholders to align on best practices, ensuring group strategy implementation in all provider management and invoicing activities.
• Drive continuous improvement initiatives, championing a collaborative approach to enhance workflows, automate repetitive tasks, and align processes with global standards.

Profile

• Education: Bachelor’s degree in Business, Finance, Accounting, or a related field; a Master’s degree, PMP, Lean Six Sigma, or certification in Change Management is a plus.
• Experience: Experience in leading big and diverse team, 5+ years of experience in invoice management, accounts payable, or provider relations in assistance or service company
• Bilingual/Multilingual: Fluency in Local Language (French) and English is a must for this position. Additional European languages are a plus.
• Change and Strategy Alignment: Proven ability to lead change initiatives, implement group strategies, and drive alignment between regional and global priorities.
• Technological Proficiency: Strong understanding of digital tools, data analytics, and automation processes relevant to invoice management and financial compliance.
• Leadership: Experience managing and developing a team, fostering collaboration, and achieving results through a strategic, change-oriented approach.
• Analytical and Process Improvement: Proficiency in analysing processes, implementing improvements, and leveraging data to optimize workflows and align with global standards.
• Soft Skills: Assertiveness and decision-making ability, communication and social skill