Internship - IT Business Solutions (m/f/n), Merl

Creos Luxembourg S.A. is the operator of electricity and natural gas networks in Luxembourg. Nearly 900 employees currently serve the company.

Creos is responsible for the planning, construction, maintenance, and operation of high, medium, and low voltage electricity networks, as well as high, medium, and low pressure natural gas pipelines that it owns or has been entrusted to manage. The networks managed by Creos include more than 12,000 km of electricity lines and approximately 2,200 km of natural gas pipelines, serving over 317,000 electricity customers and around 50,000 natural gas customers.

Your tasks

Conduct Interviews & Analysis:

• Collaborate with different domain experts to develop an understanding of the function in their domain.
• Gather in-depth knowledge of current processes, challenges, and requirements.
• Document findings from interviews accurately and thoroughly.
• Analyse End-2-End Processes:
• Review and analyse the information gathered from interviews.
• Identify key functions within the energy business domain.
• Understand interdependencies and workflows among different processes.

Develop Functional Models:

• Utilize appropriate modelling tools and techniques to create detailed functional models.
• Ensure the models accurately represent the end-to-end processes within the energy business.
• Validate models with domain experts and incorporate feedback.

Documentation and Reporting:

• Prepare comprehensive documentation of the developed models.
• Present findings and models to the IT and business teams.
• Provide recommendations for process improvements based on the analysis.

Collaboration:

• Work closely with IT and business teams to ensure alignment and integration of models.
• Participate in meetings, workshops, and discussions related to process optimization.

Your profile

• Currently enrolled in university degree in Information Technology, Business Administration, or another related field
• Knowledge of modelling (BPMN, UML, etc.)
• Practical knowledge of business processes (Utilities Know-how will be considered an asset)
• Quick-learner and result-orientated person
• Proactive team player with excellent interpersonal and communication skills
• Good verbal and written communication skills in English and French or German are mandatory; Luxemburgish is considered an asset.