ICT Specialist Support and Infrastructure Management 100% (m/f/d), Allschwil (near Basel)

The Swiss Tropical and Public Health Institute (Swiss TPH) is a world-leading institute in global health with a particular focus on low- and middle-income countries. Associated with the University of Basel, Swiss TPH combines research, education and services at local, national and international levels. 950 people from 80 nations work at Swiss TPH focusing on infectious and non-communicable diseases, environment, society and health as well as health systems and interventions.

The Swiss Centre for International Health (SCIH) provides consultancy, project design and ideation, as well as project and grant management services. With multi-disciplinary teams in Switzerland and around the world, SCIH offers a broad range of expertise, including strategic consulting, project implementation, policy advice, implementation research and more.

Within our health sector portfolio, we are managing portfolios related to immunization programme strengthening and monitoring. The advertised position is funded by SCIH and is located in the Informatics Unit of the Administration Department.

YOUR VARIOUS RESPONSIBILITIES INCLUDE:

• Operation of laptops, printers, servers (NAS), network connections (WLAN, switch, internet connection)
• Hardware/software support, IT needs assessment and access management, including operation, management and replacement of the IT infrastructure in the local offices in accordance with the IT strategies and policies (software updates, licences, certificates, etc.) and standard operating procedures (SOPs)
• Provide user training including the creation of user documentation, and onboarding new local employees on the use of IT infrastructure, rules and regulations, IT security and IT procedures
• Support IT audits and manage responses to audit observations
• Implement and follow-up on IT security measures of Swiss TPH local offices

YOU SHOULD HAVE THE FOLLOWING EXPERIENCE AND SKILLS:

• Completed EFZ vocational training in informatics or similar with at least three (3) years of professional experience in IT support in an international environment
• Good proficiency in French AND English (speaking & writing) required. Knowledge of German (speaking & writing) is of advantage
• Experience in coordinating, evaluating, planning and implementing various hardware, software, and network infrastructure, including the deployment of default hardware and the implementation of smaller to mid-scale IT projects as well as the assessment and documentation of user requirements
• Working knowledge of Windows 10/11 Operating System, MS Applications, MS Cloud Services, basic knowledge of Linux clients
• Familiarity with best practices around IT security
• Excellent problem-solving, analytical and critical thinking skills. Efficient troubleshooting abilities
• Good organization, time management and prioritization
• Excellent customer service, communication and interpersonal skills and ability to adapt quickly
• Willingness and availability to travel internationally for 30-50% of working hours to African countries and the ability to take initiative and work independently with professionals in a multicultural environment

WHAT WE OFFER

• Meaningful work in an international environment
• A state-of-the-art workplace in our new building with its own canteen on the dynamic BaseLink site in Allschwil
• Interesting encounters with people from a wide variety of background
• Attractive employment conditions versatile further education opportunities and mentoring

JOB CONDITIONS

• Start Date: immediately or upon agreement
• Duration: limited contract for 2 years with the possibility of extension
• Percentage: 100 %
• Location: Allschwil (Basel), Switzerland
• Travel required: 30-50 % of your working time to African countries

MEET OUR DIVERSE STAFF MEMBERS

In their native language, Swiss TPH employees talk about what motivates them in their daily work.