Head of OMS France (m/f/d), Craywick

Internationale Expresslieferungen; weltweiter Versand per Luft- oder Seefracht, als Land- oder Schienentransport; Warehousing-Lösungen von der Verpackung bis zu Reparaturen und Lagerservices; weltweite Lieferung und weitere maßgeschneiderte Logistikdienstleistungen – alles, was wir bei DHL tun, trägt dazu bei, Menschen zu verbinden und ihre Lebensqualität zu verbessern.

Role Purpose

Operations :

• Pursue service excellence, optimum productivity, profitability and effective use of resources within your direct team as well as any indirect Global Service Center (GSC) Team allocated to your business.
• Provide overall strategic leadership and allocate resources effectively to ensure operational excellence
• Motivate staff through effective leadership, promoting a spirit of teamwork and career-pathing.
• Build strong relationships with customers to maintain and/or increase business through a true partnership.
• Act as a senior point of contact and/or escalation for customers.
• Coach, lead and teach operational processes and excellence while utilizing internal and external tools, best practices and quality guidelines
• Maintain a constant drive to improve DHL processes in line with global goals while looking for ways to improve productivity
• Actively engage with implementation of new customers in conjunction with the Customer Implementation, Business Solutions and IT teams
• Promote new functionality for current customers in conjunction with the Customer Implementation, Business Solutions and IT teams
• Ensure processes, KPI’s and customer expectations are followed
• Ensure customers are kept profitable

Business Development :

• Develop and maintain a strategy for expanding OMS business in France
• Create a plan for developing new business and create an active pipeline of new customers
• Direct the RFP process for customers within stated responsibility
• Management of the sales pipeline through appropriate CRM resources
• Contribute towards country/regional budget by consistently delivering new customer wins
• Contribute towards team objectives while also providing input into strategic direction

Qualifications

• Excellent understanding of Supply Chain Management, PO Management, 3PL / 4PL service types, finance, and processes
• Substantial knowledge of all supply chain products – Origin, Freight, DC, Transport, Visibility Systems, and good working knowledge of Contract Logistics (DC and Transport) operations
• Fully capable of executing at each stage of the sales cycle – initial relationship development, basic solutions design, systems demonstrations/expertise, presentation building, value proposition construction, and gaining senior executive buy-in
• Ability to develop and communicate (internally and externally) complex and integrated commercial solutions at a high level
• Assertive and able to influence others, team player, communication, presentation and training skills.
• Strong communicator and negotiator
• Project management experience a large plus including driving new systemic solutions
• Experience of developing international solutions for global customers working at a senior / board level
• Strong analytical skills combined with a systematic problem solving approach
• Competency in Microsoft office tools: Word, Excel, PowerPoint, Visio, etc.
• Cross-cultural competence