Customer Services - Claim Manager (m/w/d), Toulouse

Airbus conçoit, produit, supporte et prépare le futur des aéronefs civils et militaires (avions et hélicoptères), des systèmes aériens sans pilote et des satellites. Le groupe fournit également des solutions performantes et innovantes dans les domaines du renseignement, des communications et de la cybersécurité.

Tasks

• Ensure claim consistency using existing tools and identify computation rules to update calculation tools
• Prepare dossiers with consolidated data for the Claim Review Committee, organize required technical documentation to challenge suppliers, and lead negotiations for Transportation cost & Reliability claims
• Contribute to negotiations with suppliers, propose contract amendments if necessary, and trade claim values against financial, contractual, or industrial performance improvements.
• Ensure claim compensations are fully booked, utilize software/databases efficiently, and maintain accurate tracking across various program setups .
• Contribute to improvement projects regarding processes and cost controlling, connect with main stakeholders , and foster a strong team spirit inside the department.

Profile

• First experience with Aviation Services activity, supported by an Engineering or Financial background.
• Ability to understand complex contractual conditions and navigate precedence across programs.
• Technical expertise in IT tools: Advanced knowledge of Google Workspace and Excel, alongside proficiency in Skywise.
• Demonstrated ability to multitask with effective organizational skills, high attention to detail, and a focus on data accuracy and on-time/on-quality dossier delivery.
• Strong communication and stakeholder management skills; Fluent English is required, French is a plus.