Client Advisor (m/w), Munich

LVMH Group

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Company

LVMH Group

Place(s)

München
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Client Advisor (m/w), Munich

Permanent
Sales, distribution, customer service
Offer archived at 05/06/2018
 

LVMH Group

Die LVMH Group ist der weltgrößte Luxusgüterkonzern weltweit und besteht aus fünf Unternehmensbereichen. Dazu zählt unter anderem auch der Bereich Watches and Jewelry, welchem die deutsche Vertriebsgesellschaft LVMH Watch & Jewelry Central Europe GmbH mit seinen renommierten Marken Tag Heuer, Hublot und Zenith angehört.

Main Responsibilities

Sales Performance:

  • Engage in upselling, cross selling and multiple selling for all product categories
  • Monitor individual sales and achieve performance target and KPI

Client Management:

  • Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
  • Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer

Store Operations:

  • Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input

Store Management:

  • Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)

Store Maintenance:

  • Maintain a safe and clean store environment and implement daily housekeeping duties

Profile

  • 2-5 years' experience in Fashion/Luxury Sale
  • Bachelor's Degree or equivalent is preferred
  • Manages his/ her image standards on a high level
  • Strong selling and communication skills are necessary
  • Excellent relationships skills, self-reliant, friendly and patient
  • Organization, professionalism, self-confidence
  • Strong customer service skills
  • Computer skills and Retail management system knowledge
  • Goal oriented approach, multitasking
  • Strong knowledge and/or interest for fashion/luxury industry
  • Fluent German and English, knowledge of a third language is a plus.

Apply

Offer archived at 05/06/2018

 
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