Administrative Officer/Customer Service (f/m/d), Luxemburg

The Dennemeyer Group offers high-quality services for the protection and management of Intellectual Property rights and is committed to being the first-choice partner for customers globally. With more than 55 years of experience in the industry and 20+ offices worldwide, Dennemeyer manages nearly three million IP rights of around 8,000 customers.

Tasks

• Monitor official deadlines in our patent annuity database and update client specific portfolios
• Handle all client related requests via phone, email and/or online portal with professionalism and discretion
  
• Act as a customer contact when working with cross-functional teams to resolve customer requests
• Communicate patent related information efficiently to other Dennemeyer departments and customers globally

Profile

• (First) working experience in an administrative service oriented role
• Positive and proactive attitude with the ability to adapt and learn quickly
• Ability to work in a team as well as independently
• Good organizational skills, able to prioritize work and meet tight deadlines
• Very good communication skills combined with client orientated thinking
• Strong knowledge of Microsoft Office
• Fluency in English and very good command of German is mandatory (written and spoken)