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ReutlingenTechnical 2nd level support Bosch eBike Systems (m/f), Reutlingen
Unbefristeter Arbeitsvertrag
Ingenieurwesen, Technik, Naturwissenschaften, Gesundheitswesen
Die Stellenanzeige wurde am 11/09/2018 archiviert.
Bosch
Technical 2nd level support Bosch eBike Systems (m/f), Reutlingen
Missons
- Integrated implementation: You will be responsible for technical 2nd level support in Europe for dealers and end-customers for Bosch eBike Systems.
- Observe, and think ahead: You will be taking care of the technical analysis, defects and claims together with our customer.
- Networked communication: You will be responsible for answering technical and complex customer requests proficiently via the internet (e.g. Facebook), email and phone.
- Conscientious coordination: You will be able to make fast and effective decisions with the handling and de-escalation of difficult customer claims.
- Take responsibility: You will internally clarify unknown or escalated claims with other departments within Bosch eBike (e.g. engineering and legal).
Profile
- Personality: good at communication and conducting diplomatic proceedings
- Working practice: independent and efficient way of handling customer requests
- Experience and Knowledge: experience in the bike industry and/or in customer service desirable
- Languages: fluent in Dutch, French and English verbal and written
- Education: completed professional education in a technical field, ideally two-wheeler master mechanic or bicycles master mechanic
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Die Stellenanzeige wurde am 11/09/2018 archiviert.
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