Retail in-Store Trainer adidas (H/F/D), Paris

Marque de sport leader du marché national et marque préférée des Français, adidas se compose de 2 divisions, reflet de deux segments de marché : Sport Performance / Sport Style. Avec une approche de la distribution segmentée et une stratégie de prix premium, adidas se positionne comme une marque d’excellence.
La division Sport Performance adidas a un principe : équiper tous les athlètes pour leur permettre d’accomplir leur propre impossible. Adidas a développé des produits (textile, chaussures, équipements) pour 27 des 28 sports olympiques.

Missions

Service Culture:

• Role-model service standards and salesfloor leadership skills
• Provide feedback on observed service behaviors of all team members
• Drive daily Team Huddles and Team Captain role on the salesfloor
• Champion consumer NPS and membership initiatives
  
• Conduct consumer NPS call-backs
• Drive product knowledge transfer to selling behaviors
• Support adoption of consumer facing tools.

Learning Operations:

• Create monthly training calendar with store leadership and local Training team
  
• Plan and coordinate all learning activities for new and existing team members
  
• Go-to person in store for adidas retail digital learning platforms
  
• Guide and support Store Leadership Team on creating and completing learning plans
  
• Organize and ensure availability of relevant training materials
• Support participant journey in expert and specialists certification programs
• Support learning needs related to campaign launches and events
• Learning Delivery
• Facilitate in-person and virtual training sessions
• Co-lead implementation of adidas consumer Service Model (CEI) with Store Leadership
• Deliver service and selling skills training
  
• Deliver evergreen and seasonal product learning in relevant categories
  
• Deliver new employee Onboarding program
  
• Engage with the learners throughout their digital learning journey

Profile

• At least 2 years of experience in the retail industry, ideally in sports/fashion/footwear, with a demonstrated training background and an exposure to building and developing sales teams
• Experience as a sales coach, a training specialist, or a similar position in the retail industry
• Result orientation and excellent knowledge of retail KPI analysis
• Remarkable coaching skills
• Excellent oral and written communication skills
• Ability to effectively deploy training programs to small groups or to a large audience during training workshops
• Strong organizational and time management skills
• Vous parlez Français couramment (C1 level or above in French)
• English (B2 level or above)