CRM Specialist (F/H/D), Gaillard

Bayer est un groupe international dont les cœurs de métier se situent dans les secteurs de la santéet de l’agriculture. A la confluence de la chimie et de la biologie, Bayer contribue à améliorer la qualité de vie en proposant des produits et services en santé humaine, animale et végétale. La division Crop Science propose des semences de haute qualité, des solutions innovantes de protection des cultures à base de produits de synthèse ou biologiques, et des outils et services pour l’accompagnement d’une agriculture moderne et durable. Dans le domaine non agricole, CropScience développe des produits et services destinés à la lutte antiparasitaires. Chez Bayer, vous avez l’opportunité d’intégrer une entreprise dont la culture valorise la passion des salariés à innover et leur donne le pouvoir de changer.

Tasks

• Ensure the CRM system effectively supports sales activities (Sales Visit, Order Support, …)
• Ensure efficient workflows across commercial operations
• Monitor and analyze metrics to assess CRM performance
• Serve as the primary point of contact for all CRM and data quality
• Maintain and update accounts and contacts within the CRM system
• In collaboration with CRM manager, assume responsibility for quality, administration, maintenance, amendments, deletions, corrections and archiving to ensure optimal use of customer data.
• Work closely with the sales team to provide user support and training.

Profile

• Education: Master’s degree from a business school or Master's degree in Business Management, Digital Marketing or equivalent subject
• Work Experience: Experience in CRM Management in the pharmaceutical sector, the mass retail sector or within a CRM service provider or software engineering. At least 1 to 2 years of relevant working experience.
• Skills: You are comfortable using CRM or ERP tool, extremely proficient in Excel, and have a good knowledge of digital tools and new technology (apps). You are comfortable with database workstream (structures & flows management). Salesforce CRM experience is a plus.
• You are business-oriented with a strong interest in sales operations and capable of managing complex data. You are recognized for your strong interpersonal skills and your ability to collaborate effectively across teams.
• Fluent in English, both written and spoken.