Commercial Program Manager – Auto Mobility (m/f/d), Paris

DHL Express International France

Jetzt bewerben Zurück
Zurück zum Suchergebnis


Jetzt bewerben

Commercial Program Manager – Auto Mobility (m/f/d), Paris

Unbefristeter Arbeitsvertrag
Die Stellenanzeige wurde am 08/12/2023 archiviert.

DHL Express International France

Internationale Expresslieferungen; weltweiter Versand per Luft- oder Seefracht, als Land- oder Schienentransport; Warehousing-Lösungen von der Verpackung bis zu Reparaturen und Lagerservices; weltweite Lieferung und weitere maßgeschneiderte Logistikdienstleistungen – alles, was wir bei DHL tun, trägt dazu bei, Menschen zu verbinden und ihre Lebensqualität zu verbessern.


We are looking for a dedicated global Commercial Program Manager as a partner to the customer directors driving business growth through the consistent management of sales activities for highly strategic customers (Stellantis).

Principal Accountabilities:


Strategic account planning:

  • Partner with GCD (Global Customer Director) to identify areas of growth within the customer’s logistics spend (CDP Priorities).
  • Track customer development plans and priorities as set forth with the GCD, including managing sales pipeline (CDP Execution Management).
  • Opportunity/pipeline development:
  • Drive pipeline quality, accuracy, actions updates and activities. Ensure that customer pipeline is accurately reflected in ACE.
  • Support the opportunity assessment process led by Global Customer Directors, providing customer insights and sharing knowledge where applicable.


Preparing the deal/ Closing the deal:

  • Support process management of single BU tenders (where needed).
  • Perform quality assurance of single BU tenders, including needed actions to support their completion.
  • Drive contractual closure on new frame agreement (e.g., align T&C’s sustainability, liability limits).
  • Support the proposal presentation as required.
  • Implementing the deal:
  • Support and monitor single BU implementations.
  • Works closely with BU teams to ensure implemented solutions meet customers’ requirements.


Service delivery and performance management:

  • Jointly with the BU, identify opportunities for improvement from customer interactions
  • Account Maintenance:
  • QRR/QBR prepare and project manage inputs/outputs into a QRR/QBR based on the agenda of the customer and customer manager.
  • Project manage CSU based on the voice of the customer, customer manager and the BU. Ensure customer updates reflect the status of the customer in a timely and accurate manner.
  • Customer Dashboard end to end visibility management: Financial/Customer Performance, Customer pipeline management.
  • Project manage the Customer Satisfaction Survey, from participation to reviewing results and actions from business units and functions.
  • Project manage XBU projects (where applicable and not covered by other functions (eg. TM, SD, AR, IT)
  • Support the deployment of GRI/PSS to the customer.
  • Prepare and project manage inputs into select sales meetings. Identify areas of opportunity for workshop development, education, knowledge sharing, and business development.
  • Prepare DPDHL/customer slides for top executive meetings (GCB, TEC, board).
  • Prepare and support internal XBU Customer Team Calls providing a global and regional CSI view to the account (update on latest customer developments via Customer Dashboard).
  • Support ‎performance dialogues and other customer development progress discussions and planning sessions.


Customer Relationship development:

  • Support GCD/RCM as required for maintaining the customer relationship.
  • Act as contact for the customer and channel communication to account teams and internal functions.
  • Sharing Knowledge:
  • Serve as a knowledge repository for business units on customer projects, business intelligence, and latest information.
  • Provide customer thought leadership and insights.


  • Bachelor Degree/Tertiary Education in related discipline
  • 5+ years of experience in the Logistics Industry. Preferably in Automotive related logistics.
  • Demonstrated in-depth understanding of the total supply chain of this industry; preferably in Automotive
  • Proven experience with 2+ DPDHL Divisions required; (Global Forwarding Freight strongly preferred)
  • Project Management experience
  • Business acumen and understanding of key financial and commercial principles
  • Excellent communication & interpersonal skills. Experience working with virtual teams
  • Good problem solving skills, analytical and critical thinking
  • Ability to manage in matrix structure (Networking; persuasive)
  • Excellent English & French language proficiency level


Die Stellenanzeige wurde am 08/12/2023 archiviert.

Paris map