Customer Service Executive German, Lille

Booking.com

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Booking.com

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France, Hauts-de-France, Lille

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Customer Service Executive German, Lille

Vente, Distribution, Service clientèle
Offre archivée le 13/03/2015
 

Booking.com

Customer Service Executive German, Lille

Customer Service Executive German Lille, France 

  • Field of expertise Customer Service 
  • Location Lille, France 

As a Customer Service Executive you will be working 35 hours per week in different shifts and will be responsible for handling pre- and post-booking (hotel reservations) inquiries. You are also an intermediary between customers and the hotel.

Main Responsibilities

  • Handle pre and post reservation inquiries by phone, e-mail and fax; 
  • Modify, change and/or cancel existing reservations; 
  • Outbound calls to hotels/guests to arrangement special requests; 
  • Liaison between guest and hotel to resolve complaints; 
  • Manage relationships with hotels by providing high levels of customer service and account management support.

Required Skills

  • Excellent communication skills; 
  • Excellent commercial selling skills; 
  • Problem solving; 
  • Sense of responsibility; 
  • Independent and customer friendly.

Our ideal candidate is

  • Experienced with internet and hotel industry; 
  • Fluent in both written and spoken English and German; 
  • Available Full-time (35 h/week) and flexible in work schedule; 
  • Available to attend a full-time (4 weeks) paid training; 
  • In possession of a valid work-permit for France.

What Booking.com will offer You!!!

  • International working environment; 
  • Convenient office location in the center of Lille; 
  • 25 holidays per year on full time bases; 
  • Quarterly Bonus Plan 12% of your salary, based on set targets;

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Offre archivée le 13/03/2015

 
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