French-speaking Customer Support Manager (m/f), Cologne

Learnship Networks GmbH

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Köln

Reference

CE8249KG
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French-speaking Customer Support Manager (m/f), Cologne

Fixed-term
Sales, distribution, customer service
Offer archived at 24/08/2017
 

Learnship Networks GmbH

Learnship Networks is looking for a French-speaking Customer Support Team Member (m/f) to join our team in Cologne, Germany for a duration of two years.

Learnship is a global language learning provider founded in 2008 and headquartered in Cologne, Germany. We are the first European-wide internet language school specializing in live online instruction, connecting students and language trainers from all over the world by video-conference in an interactive online classroom. Our freelance trainers are located world-wide and are able teach from the convenience of their homes, while our customers can also learn flexibly from their offices or homes.

Learnship Networks is looking for a French-speaking Customer Support Manager (m/f) to join our team in Cologne, Germany for a duration of two years.

French-speaking Customer Support Manager (m/f)

The role as French-speaking Customer Support Manager (m/f) will be providing professional customer and trainer support, mainly for French-speaking clients.

Your responsibilities

  • Customer Support (via phone / video conference / email)
  • Assisting employees of key clients from all over the world
  • Organization and scheduling of language training courses
  • Introduction to our virtual classroom in French and English, if applicable also in other languages
  • Communication and collaboration with other internal departments
  • Administration, documentation

Our ideal candidate

  • Native-level fluency in French and very good English skills required, other language skills are a plus
  • Educational background in languages, pedagogy, tourism, business or a similar field
  • Ideally has first work experience in customer service / support, outbound calling, administration or project management
  • A good level of comfort with technology and MS Office
  • Excellent communication skills, highly organized and structured working style
  • Is energetic, highly-motivated and likes working in a multicultural team
  • Is able to balance multiple tasks and priorities flexibly and exudes professionalism and competence

Learnship offers you

  • A friendly working atmosphere with plenty of room for your own development
  • The chance to actively contribute to our successfully and rapidly growing, international company
  • The possibility to use your French and English language skills on a daily basis
  • Working with our innovative, future-oriented product
  • An international team that enjoys challenges with flat hierarchies
  • Perks like fresh fruit and drinks as well as team events
  • The opportunity to start a career in Germany

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Offer archived at 24/08/2017

 
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