CRM Specialist CE region (f/m), Amsterdam

For our client one of the world's leading ecommerce companies we are looking for a:

CRM Specialist CE region (f/m), Amsterdam, Netherlands

The Role

As the Online CRM manager you will be working closely with our e-mail coordinator, web shop managers and data analyst in optimizing the after sales communication and relationship management with our customer database both on and off site using the tools we currently have, and implementing new ones.

You have experience in customer loyalty clubs, customer list management or similar.

Since it is both about analyzing customer behavior and creating the right message you need to be interested in statistics and data, and have excellent writing skills.

The position will be based in Amsterdam, The Netherlands; Malmö, Sweden; or Romsey UK.

Tasks

• Use data to develop current customer segments and find new customer segments
• Setting up and maintaining a customer loyalty program
• Follow up and use data to continuously optimize campaigns and communication
• Investigate and implement CRM tool
• Working closely with the analyst, e-mail coordinator, designers and web shop managers in reaching the right customers with the right communication at the right time
• Create reports according to KPI's

Requirements

• Strong analytical capabilities
• 1-3 years of ecommerce experience
• At least 1-2 years of CRM experience
• Have experience with CRM systems such as SAS, Microsoft Dynamics, Salesforce.com or similar to use in analyzing and create customer segmentation
• SQL knowledge is good to have
• Excellent in English and it is a strength if person is fluent in any of our market languages (No, SE, DK, PL, DE, NL, FR)
• Shows a strong understanding on customer loyalty and has a proven track record of increasing customer repurchase rates
• Excellent writing skills
• Creative and strong self sufficient

What we offer

We believe that you want to develop your career and searching for a position where you can develop your skill sets and grow. Your experience is strong, but we value the right personal characteristics highest. Our client has had Ecommerce for almost 20 years, and they have a strong tradition of managing all online operations in-house. The right candidate can look forward to both being part of making cool things happen, and at the same time get a great development within the field of Ecommerce.