Customer Support Intern / Working Student (m/f), Munich

Freeletics aims to be the number one fitness- and lifestyle company in the world. The new basis for human strength. A decision. We empower people to be happy and fulfilled, by making them the strongest version of themselves. Physically and mentally. And therefore create a very intimate relationship with our customers.
We build products that give people confidence, physical fitness and willpower. The most motivating and efficient fitness training system in the world. And a platform to motivate and educate, with a community of 5 million athletes. All accessible via our mobile- and web apps.

And this is just the beginning. Further development of our training system, social features, sports- and lifestyle apparel and our global expansion are just some of our topics in 2015.

WE ARE LOOKING FOR A CUSTOMER SUPPORT INTERN / WORKING STUDENT (M/F)

We stay in touch with a big, fast growing user base of 5,000,000+ members. Our customer's happiness is your number one priority. You enjoy communication with people from across the globe, understand their needs and helping them comes naturally to you? You can translate the customer's needs into actionable insights? You are a team player and remain friendly and helpful in demanding situation, too? Join the FREELETICS team now.

• Job type: Full-time internship / 20h per week Working student hours
• Location: Munich, Germany

YOUR RESPONSIBILITIES

• Understand and assess the needs of our community
• Stay in touch with members from around the globe via email
• Be first point of contact for members and manage communication with them independently
• Monitor the voice of our users and deliver actionable insights for our other departments
• Work with state-of-the-art customer management tools
• Manage member accounts and our self serving portals
• Improve user experience in case of any queries 

YOUR PROFILE

• Strong communication skills
• Hands on approach with a "getting things done" mentality
• Strong ability to learn and adapt
• Team player with very high commitment and motivation
• Fluent in two languages with excellent oral and written communication skills - possible combination of German, English, French and Portuguese

WHY WORK AT FREELETICS?

• Be part of an energetic, successful and international team
• The chance to play a crucial role in creating a global sports brand
• Attractive compensation
• No walls, no limits, no bureaucracy, just unlimited potential
• Self-fulfillment, fun, and a great atmosphere
• Social activities and team Freeletics training

SOME STATS ABOUT US

• Founded in mid-2013
• 60+ employees
• 5,000,000+ members
• Seven digit monthly revenue
• 30% month-on-month growth in 2014
• Active in six social networks (Facebook, Instagram, Twitter, Tumblr, Vine, Pinterest)
• Available in 5 global languages (English, German, Spanish, French, Portuguese)