Customer Support Engineer, Berlin

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Our primary goal is to give our customers the best tools with an amazing experience. At Formlabs, that means answering every question, no matter how small, and building amazing support material to empower our users to innovate and create.

If you love 3D printing and are a natural problem-solver, we want you on the Form Team as a Customer Support Engineer.

This position is located in our Berlin office. Candidates must be fluent in English and German or French. Candidates must be eligible to work within the European Union and willing to relocate to Berlin.

The job

• Remotely identify and resolve technical issues
• Keep customers ridiculously happy
• Print in 3D to your heart's content

You

• Feel amazing when you can identify the cause of a challenging problem
• Can teach complex technical issues to any audience
• A critical thinker, with an ability to quickly diagnose and resolve technical issues
• Can easily adopt cloud-based business applications (Zendesk, Salesforce)
• Power through task lists at lightning speed
• Enjoy dismantling, troubleshooting, and playing with electronics
• Care about going the extra mile to find or create the best solution
• Value professional manners when working with customers

Bonus skills

• Experience with 3D modeling, printing and digital fabrication
• Experience providing technical support for hardware products
• Familiarity with ticket or case management systems (ie: Zendesk)