Customer Service Agents Netherlands (m/f) B2C/B2B, Germany

Our client is an internationally networked outsourcing provider in the field of tourism. To support business customers for inquiries about their contracts, account administration and general support our client is looking for a

Customer Service Agents Netherlands (m/f) B2C/B2B

Tasks

• Provide product recommendations and complete sales based on identified customer needs
• Provide billing and order status information
• Assist customers placing orders online
• Educate customers about specific product features
• Technical troubleshooting related to web shop technical issues
• Address product quality issues and concerns with customers

Profile

• Excellent Dutch language skills (spoken and written) on native speaker level
• Basic knowledge of the German language for internal communication
• Additionally good English language skills
• Service-oriented, patient and friendly manner
• Professional communication skills and accordant soft skills (business customer oriented)
• Good pc skills (usage of web-based tools and MS-Office)
• Sufficient typing skills

Offer